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This glossary covers the words you see across our lobby — from game mechanics like RTP and volatility to account language like KYC and rollover. Each definition is written for how you actually use the platform, not how a textbook describes it.
Picking between a crash game, a live baccarat table and a slot room is easier when you understand what the labels actually mean.
Terms cluster in predictable places. Knowing which family a word belongs to helps you find the relevant screen fast — whether you are scanning a game card, reading odds on a cricket market or checking your wallet history after a Rocket transfer.
RTP, volatility, hit frequency and RNG appear on game info panels — usually inside the game itself or on the studio's published sheet. Providers like PG Soft and Pragmatic Play surface these where their titles expose them; not every game shows all values.
Decimal odds, Asian handicap, over/under and spread labels sit on the sportsbook side of the lobby. Cricket markets — IPL, BPL, internationals — use these terms most visibly. The number next to a selection always reflects what you receive per unit staked, including your original stake.
Deposit, withdrawal, pending balance, KYC status and verified wallet appear in your account panel. When you link Nagad or Rocket, the account screen shows the wallet status and any verification steps required before a withdrawal can be processed.
Rollover, wagering requirement, qualifying game and validity period are the four terms to read on any active information. They are shown in the full terms attached to each offer — check the detail panel rather than the headline banner to understand what applies to your account.
These six terms appear on game cards, in lobby filters and inside the games themselves. Each definition below is written for the context you see it in on our platform.
RTP stands for Return to Player. It is the percentage of total wagers a game returns to players over a very large number of rounds. RTP information is shown only where the game or its provider chooses to publish it — we do not fabricate figures.
House edge is the mathematical advantage the game holds over the player across all rounds. It is the inverse of RTP carries a 4% house edge. Live dealer table games and slots each carry different house edge figures set by the studio.
Volatility describes how a game distributes its payouts. High volatility means wins arrive less often but tend to be larger when they do land. Low volatility means smaller, more frequent payouts. Crash games and some slots from CQ9 and Spadegaming show this in their game sheets.
A wager or turnover requirement states how many times you must stake a credited amount before it becomes withdrawable. For example, a turnover of 10x on a credited amount means placing stakes totalling ten times that amount across qualifying games listed in the information terms.
A jackpot in a slot game is a prize-style feature built into the game mechanics — usually a capped or escalating pool triggered by specific symbol combinations. The size and trigger conditions are set by the game studio, not by the platform, and vary title by title.
A live dealer game streams a real human dealer running a card or wheel game from a studio. You place bets on screen while watching the deal happen in real time. Pragmatic Play and PlayStar supply live dealer table content available in our lobby.
These terms come up on the sportsbook side, inside your account panel and during wallet verification. They are less visible than game mechanics terms but just as practical when you are managing a session or reading a cricket market.
Asian handicap is a betting format that removes the draw outcome by giving one side a fractional or whole goal advantage before the match starts.
Over/under is a market where you predict whether a measurable result — total runs in a cricket innings, total goals in a match — will exceed or fall short of a p
Rollover is the total staking activity required to clear a bonus before withdrawal. It is expressed as a multiplier applied to the bonus amount, the deposit amount or both — the information terms specify which. Qualifying games are also listed there; not every game category contributes equally.
An e-wallet here refers to a mobile wallet service — Nagad, Rocket or bKash — linked to your account for deposits and withdrawals. Once a wallet is verified in your account panel, it becomes an active channel for moving funds between your mobile wallet and your platform balance.
KYC stands for Know Your Customer. It is the identity and account verification process required before a withdrawal can be processed.
Decimal odds show the total return per unit staked, including your original stake. Odds of 2.50 on a cricket selection mean a one-unit stake returns 2.50 units if the selection wins — 1.
Seeing a term in isolation is one thing; seeing it affect a decision you are about to make is where it becomes useful.
A high-volatility crash game from CQ9 can return large multipliers but extends the gaps between them.
When RTP is published on a live baccarat table — by the studio, inside the game — it reflects the long-run return across many thousands of hands. A single session deviates from this figure significantly; treat it as a structural property of the game, not a session prediction.
If your account shows a pending KYC status, a Nagad withdrawal will sit in queue until verification is complete.
If the information terms list slots as qualifying games and your preferred session is on live tables, the rollover counter may not move at the expected rate. Reading the qualifying game list in the full information terms before playing is the one step that prevents that mismatch.
If a term in the lobby, a information panel or your account screen is not clear, there are direct routes to get a plain-language answer. Use the channel that matches how quickly you need a response and what the question is about.
Live chat is available from the support icon in the lobby or account area. It is the fastest route for questions about a specific game term, a information condition you cannot parse or a wallet status label you have not seen before.
The account help panel contains written explanations of wallet verification steps, KYC document requirements and information term definitions. Check here first for account-language questions — the answers are already written in plain English and specific to your account state.
For detailed questions — a information term that affects a larger balance, a Rocket withdrawal that needs clarification, or a game mechanic you want explained in full — email support gives you a written response you can save and refer back to during future sessions.
These questions cover how the terms above connect to specific actions inside the platform — navigating to a game, checking a wallet or reading a market on the sportsbook side.
Open the game card and look for the info or detail icon before launching. If the studio publishes RTP or volatility for that title, it appears there.
Navigate to the information section of your account and open the information. The detail view shows your current wagering total against the required amount. The counter updates after qualifying game rounds are settled, so allow a short delay after a session before checking the figure.
Yes — the account verification steps are accessible from the mobile browser version of the platform.
Select a cricket match on the sportsbook and look for the handicap market tab. The handicap value sits next to the team name, and the decimal odds reflect the adjusted probability after that advantage is a
The withdrawal request enters a pending state until the outstanding KYC step is resolved. Your account panel shows which document or action is needed. Once you complete it, the withdrawal moves forward without you needing to resubmit the request — it is held, not cancelled.
No — each information specifies which game categories qualify. Live casino rounds, crash games and slots may contribute at different rates, or some may be excluded entirely.